Terms and Conditions
Last updated: August 27, 2026
This describes how Ordená Aquí works as it's actually built today, in plain language. It's a living document: we'll have a lawyer review it before the platform runs with real businesses, and it may change in the meantime.
What Ordená Aquí is
Ordená Aquí is a storefront: it connects food businesses with customers nearby. Each restaurant sets up its own page, sets its own prices and hours, and decides what it sells.
We don't own the restaurants listed here, and we don't cook or deliver the food. That's each business's responsibility.
How ordering works
You can browse the menu and build your order without an account. We ask you to sign in to confirm it — that way you and the restaurant share one place to see the order's status.
The restaurant confirms, prepares, and delivers (or readies for pickup) each order on its own. Times shown on the page are estimates, not a guarantee.
Payments
Payment happens directly between you and the restaurant, in cash or via SINPE Móvil. Ordená Aquí never processes payments, never takes a commission, and never holds any money — we only record the order.
If you pay by SINPE, uploading a proof of payment is optional. It helps the restaurant confirm payment faster; we only store it privately for that purpose.
Cancellations
A restaurant can cancel an order — for example, if a product sold out or the address is outside its delivery area. When that happens, the reason shows up on your order's tracking page.
Your account
You sign in with a code we email you, no password to remember. You're responsible for that email being yours and keeping it secure.
If you prefer, after your first sign-in you can set an optional password from your account, to sign in without waiting for the code — the email code always keeps working, whether or not you've set one.
A food business on Ordená Aquí is run by whoever registered it (the "owner") and whoever that person invites to their team.
Deleting your account
You can request deletion of your account at any time, from "Your account" on the site or from Settings in the app. The request is recorded immediately and processed within the next 24 hours.
This is permanent and irreversible: once deleted, we can't recover your account, your saved addresses, or your order history.
Changes to these terms
We may update this document as the platform changes. Continuing to use Ordená Aquí after a change means you accept it.